Business Communications

voip systems

Your business is unique, so too is your communication solution.
Let ChoiceTel Networks design, build and scale a system for you.

• Traditional support costs can be higher than the cost of the phone system, with ChoiceTel Networks these costs are eliminated or greatly reduced
• Enable intuitive communication and collaboration independent of location with individuals inside and outside of the organization
• Extend relevant and powerful communication and collaboration capabilities to mobile employees
• Improve decision-making through better access to information and people
• Enhance interactions with customers through first contact resolution
• Create a presence enabled business-centric communications environment
• Ensure secure and highly reliable communications throughout your network

VoIP Systems
IP communications has finally come of age and ChoiceTel Networks offers you stand alone VoIP solutions as well as hybrid solutions. The true value of IP communications is at the user desktop, where combining voice, data and video enables advanced integrated communications multimedia applications. ChoiceTel's Desktop portfolio provides rapid and intuitive access to business telephony features and the growing range of IP-based multimedia applications. Enhancing individual productivity and enabling business process improvements across the enterprise, these applications include mobility, team working, customer interaction and messaging.

Headsets
In a commissioned study, the firm of H.B. Maynard & Co. concluded that adding hands-free headsets to conventional office telephones substantially improves productivity and overall call volume, while reducing phone-related employee downtime and physical discomfort. Workers equipped with headsets reported higher morale, lower fatigue levels and fewer phone-related physical complaints; after more than a week using headsets, they couldn't imagine going back to using cumbersome handset phones. ChoiceTel headsets take care of your people so they can take care of business.

Advanced Teleworking
Today's complex business environment is such that enabling effective teamwork is becoming increasingly difficult. Teams transcend physical boundaries and extend into partner organizations. Individuals in teams work on multiple projects, report into different departments, and impact varying stages of product or service delivery. Add to this the pervasiveness of communication devices and the seemingly straightforward task of working as a team becomes an almost overwhelming endeavor.
At ChoiceTel, each day, our employees, partners, and suppliers inter- work on a variety of projects united by a common goal of delivering superior communication and collaboration solutions to our customers throughout Canada. We know that being tethered to a desk waiting for a returned call, or playing telephone tag and voice mail tennis can lead to missed opportunities and project delays.
As the trusted leader and innovator in IP Communications solutions, ChoiceTel delivers communication and collaboration solutions that drive effective teamwork in organizations of all sizes and levels of complexity.

Wireless Communication
Workforce mobility is an essential component of today’s enterprise. With ChoiceTel's selection of wireless IP telephones, organizations can extend the reach of their communications network, improve customer service and enhance overall team effectiveness.
ChoiceTel offers a choice of full-featured, integrated wireless IP solutions to suit your geographic and technology preferences (DECT and Wi-Fi /802.11). Organizations with legacy PBX environments can also access the benefits of wireless IP solutions by adding full wireless IP functionality to an existing PBX in an incremental fashion while avoiding the need for expensive PBX upgrades.
Contact us to see how we can save you time and money with our advanced communication solutions.

Live Communication Server
The Live Business Gateway provides telephony enablement to Microsoft Office Live Communications Server 2005, allowing enterprises to implement IP based solutions through a smooth, intelligent evolution.

Telephony Enablement and Multi-Party Conferencing
Microsoft Office Communicator users can use the call feature to initiate calls from their Mitel desk phone to any other internal or external telephone number. Users also have the ability to set up an ad-hoc eight-party audio conference call, via the internal conference bridge within the Applications and Services Gateway. Participants are simply added from Office Communicator.

Presence and Availability
Office Communicator users are able to see an indication of the status of other users on the network, including their telephony status. If a colleague is busy on a call, they can be "tagged," meaning that when the call is completed, a notification is provided to indicate their availability.

Integration with Microsoft Outlook and Office Suite
Missed calls are flagged in the user's Microsoft Outlook inbox. A user’s status can be seen within Outlook or the Microsoft Office suite. Calls can be established directly from these applications via a mouse click.