Business Phone Systems

Industry: Standard Machine is a designer and manufacturer of mechanical power transmission drives, baseplates, couplings and associated components. They supply custom designed applications and offer a complete rebuild center for all types of gearboxes.

Situation: Standard Machine’s facility is a state of the art manufacturing plant that is in operation 24/7. Their previous Centrex system was not meeting the needs of their required communication, such as controlled contact with night staff.

Challenges (Customer Needs):

• Increase capacity
• Update their past Centrex system
• Guarantee security
• Presence management
• Cost justify communications system

Solution Components:

• Comdial System
• Call record
• Unified messaging

Results:

• Improved communication between staff.
• Ability to more efficiently communicate in emergency situations
• Staggering savings over previous system