Virtual PBX Solution for Meyers Norris Penny

Industry: National Accounting Firm

Situation: Since MNP was founded in 1945, they have grown to become the only Top 10 chartered accounting firm based in the West. Their Western Canadian roots are a big part of how they do business. Networking across western Canada, both data and voice gives MNP an advantage. Call logging and presence management are a vital part of their day to day operations.

Challenges (Customer Needs):

• Networking several locations across Canada
• Remote access and collaboration
• Increase capacity.
• Presence management

Solution Components:

• Mitel 3300 ICP Platform
• PRI trunking
• Teleworker
• YA “Your Assistant”
• YA PRO
• Collaboration

Results:

• Improved communication between multiple locations.
• Ability to more efficiently communicate in critical situations